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FAQ
General Frequently Asked Questions
Does Pet Central offer shipping?

At this time we only offer in-store pickup from our store in Bowling Green, Ky. We are working hard on being able to offer shipping soon and hope to have it available by the end of 2019.

Do my in-store rewards carry over to the website and vice versa?

At the moment, they do not. We are dealing with a system limitation but developers are working on integrating the two accounts so your reward points will carry over from in-store to online. We are told this should not be long!

What happens if i order something online but am unable to come in the store to pick it up?

If you call, text, or email us informing us of the situation we will be happy to refund the money and restock the items for you.

Why do I have to pick up my livestock purchase within 3 days of purchasing?

We deal with very limited space here at Pet Central and are unable to hold purchased items for long without inhibiting receiving of new animals for our customers.

Do you all help clean and service aquariums?

Yes! Check out our Aquarium Servicing Page for more info and to schedule in our online portal.

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